Support You Can Rely On

Our support teams thoroughly monitor customer systems; analyzing daily reports and critical alerts to troubleshoot and address support issues. Our team is certified and trained to be up to date on the technologies we offer. We act as a single point of contact for every product within your solution. Keeping our customers up and running is our top priority, and our customers value the outstanding and prompt support they experience with our technical team. 

Learn more about EagleWatch support.

Helpful Links

Links to resources and documentation to help streamline your support process.


Email our techs at [email protected] for non-critical issues. We will respond within 24 hours.


Contact us for critical issues or after-hours support. We’re available 24/7.

Who We Work With

Before we propose a technology, our engineers have done extensive due diligence to make sure a technology is fit for our line card. This means we’ve identified, evaluated, trained, and are certified on the solution, and run it in our own lab before it ends up in a customer’s datacenter.